Frequently Asked Questions (FAQ)

In ourshop guide you will find a lot of information about the order process as well as further details and options.

The list prices displayed on the platform correspond to our latest gross price list.

Prerequisite: To view your individual conditions, you need online access linked to your STAUFF customer number. In the shop guides you can find more information about the funcionality and where you can see your STAUFF customer number.

If you are an existing customer, you have two options: You contact your STAUFF partners and we will arrange everything for you, or you register yourself and we will connect you with your customer number.

If you are a new customer and are interested in individual conditions, please contact us e.g. via contact form or live chat.

If you have online access linked to your customer number, you must first log in. Once you have done so, there are two ways to view your individual prices:

1. You can use the price and availability check on the product detail page. You can search for article numbers or product names in the search field to get or you can navigate yourself through the product hierarchie over the main menu. You reach the product detail page by clicking on a specific product. After you clicked on "check price and availability" your individual pricing appears below the gross list price. 
2. You place all products you want to purchase in your cart and then visit your cart (click on the shopping cart symbol on the upper right corner). The prices you see in the cart are your individual prices for the products.

A registration gives you the possibility to log in quickly and easily to your customer account, where you can find an overview of all your orders. You will find all your company's orders there, even those that have not been processed via the online shop. In addition, you can buy even more easily and uncomplicatedly by quick order. You also have the option to create a project listwhere you can remember products and use the enquiry list through which you can send direct enquiries and get access to exclusive content.

Immediately after logging in to the online shop, your account overview is displayed. You will then see your personal customer number in your profile. You can find more information on this in the shop guide for existing customers.

With a quick order, an EXCEL or CSV file with material number, quantity and desired delivery date is uploaded, which is then automatically converted into items for an order on our site. Products that are not found can then be requested directly from us.

You will also find an EXCEL and CSV template in our online shop.

To have your prices displayed, make sure you have logged in and not just saved as favourite before uploading the file.

However, in general it is also possible to log in later:

• By clicking "checkout" you will be taken to the login page.
• Log in with your account data.
• You will be redirected to the shopping cart, where the customer-specific prices from SAP will be requested and displayed.
• Complete all further steps to finalise the order.

You can find an overview of all your personal orders in the STAUFF Online Shop at "Shop-Orders" in your account. Existing customers also have the option of calling up the orders of the entire company under "All orders", regardless of who placed the order.

The preferred delivery date is the date on which you would like to receive the goods. If you do not specify a requested delivery date, we will deliver the goods as soon as possible, depending on your chosen shipping method.

Once we have received your order, we will check whether we can provide the requested delivery date. Once the order is confirmed by us, you will receive an order confirmation with the final delivery date.

No problem. Simply let us know your address request and we will add the data to your account.

You can simply contact our chat agents in the live chat or use the contact form.

Existing STAUFF customers pay by invoice as standard.

Registered new customers and guest customers from Germany, Austria and Switzerland can purchase on account in the STAUFF online shop from the very first order, regardless of the order value.

The standard payment term for purchases on account in the STAUFF online shop is 30 days net, i.e. payments are due after 30 days without deduction.

Please note: If you choose purchase on account as your payment method, an identity and credit check will be carried out before the order is dispatched. For larger order values, there may be slight delays in delivery.

We can create a new user account for you at any time. Please use the contact form so that we directly get all the data to create the online access.

A lot of information about your order, such as the delivery status, can easily be requested from us in the live chat. For example, enter "Delivery status" and the order number.

Companys that are divided into several plants are now able to preset a default ship-to-party for each user account separately.