Shop Guide for Existing Customers
First steps for existing customers in the STAUFF Online Shop
You don´t have an online user account yet?
Login now with your user account to enjoy exclusive benefits and all features:
You have a login that is linked to your customer number. Only then will your conditions be displayed. Log in now
💡 Tip: If you have logged in, you can see your customer number in the grey field next to your name. If you do not see a number, your user account is not yet connected.
You don't have a user account yet? Register now and we will connect you to your customer number as soon as possible.
2. Search & Find
Use the search field or our product navigation to find products:
Search pages and products
Product names, STAUFF material numbers and cross referencing of competitor names
- + for existing customers: Search for your own material numbers, if these are entered in the STAUFF system.
Use the search field
Further Helpful Features
- Placing orders even quicker & easier
- Simply upload up to 300 products as an Excel or CSV file and add them to the shopping basket with one click
- Your desired delivery date will be taken into account
Try it now here
Cross Referencing of other Manufacturer Descriptions
Find the right STAUFF product easily with cross referencing:
- Search for the description in the search field
- Details of the manufacturer in the search results
3. Prices & Availability
On the product detail page you will find all the information about the product:
- Enter desired quantity
- Check price and availability live in the system
- Individual price conditions directly shown
- Add product to shopping cart or to project list and save for late
- Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
- Direct access to the page in the online catalogue
Directly request products that are currently unavailable:
- When uploading the quick order
- Directly in the search field or in the search results
- On the product detail page
⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.
4. Shopping Cart & Order Processing
Your order overview with configuration options and your individual pricing at a glance:
Your individual pricing
Availability of the articles
Information about the weight
Optional: Enter voucher code (1x per order)
Share Shopping Cart
- Click on to send the compiled shopping cart via link.
- Recipients will have all products added to their own shopping cart by clicking on the link.
- This way you can share products and orders with your whole organization in just a few seconds.
Specify Preferred Delivery Date
If not specified, fastest possible delivery
For specific items or complete order
You can select your individual delivery options (e.g. collective deliveries) in the next step
⚠️ If you want express shipping, you must also select the "as soon as possible" shipping option.
Select Complete Delivery
Depending on selected shipping method
For complete order
Delivery & Billing Address
Select standard addresses
Specify a one-time delivery address within the EU
Your billing address is selected by default
Select Your Individual Delivery Method
- If you have agreed delivery options with STAUFF (e.g. collective deliveries), these will be displayed above the standard delivery options
- If you select your individual delivery type, the condition rates agreed with STAUFF will be valid - these are not displayed in the summary
- If you have not entered any, this part is hidden
Select Fee Required Shipping Method
- Delivery prices may vary by country and delivery volume / quantity of packages
- For that reason shipping costs can be displayed only within invoice
⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose express dispatch or the next day if you choose parcel service.
Payment on Invoice
- As an existing STAUFF customer, payment by invoice is provided for you as standard
- All order details summarised for you
- Set your own order number
- Place order
Live Request of all Orders with Current Status
Orders & deliveries: All information about your company's orders
Orders: bundled information on order and shipping details, current status, etc.
Deliveries: all information about the deliveries - incl. shipping method, delivery note, forwarding agent, tracking number etc.
Invoices: download invoices as PDF
⚠️Both orders placed via the platform and orders received by STAUFF via other channels are displayed.
An overview of all your orders in the STAUFF Online Shop, which you have placed personally.
6. Receipt of Order