Frequently Asked Questions

The old webshop (www.stauffwebshop.com) is deactivated. If you are a user of our old webshop, you can easily activate your new user account for our new STAUFF Digital Platform. Just follow the steps described here.
 

The old webshop (www.stauffwebshop.com) is deactivated and fully replaced by the new STAUFF Digital Platform (www.stauff.com).

Since the new platform is a complete new system which is totally independent from the old webshop, you need to initially activate your account for the new platform and create a new passwort. Just follow the steps described here.

If you have any questions or problems, please do not hesitate to contact STAUFF, e.g. via contact form or Live-Chat.

Questions will be answered by a team of qualified and experienced chat agents from the following departments at STAUFF Germany

• Customer Service
• New Customer Care
• Inside Sales
• Product Specialists

If a question can not be answered directly by the chat agent, the request will of course be recorded and forwarded to the appropriate department. The answer will then be given as soon as possible, e.g. by telephone or e-mail.

The green dot on the product results page indicates that a product is available on stock and can be delivered immediately. The yellow dot on the product results page indicates that a product is available and can be delivered soon.

However, in both cases it is strongly recommended (especially if larger quantities are required) to check the actual availability using the button "Check price and availability" on the product details page. You will receive information whether and when the selected product is available in the desired quantity. The actual availability of items marked with a yellow dot is indicated by taking into account the production, procurement and assembly times.

We make every effort to answer your questions as quickly as possible and to make this process as easy as possible for you. To make this happen, our new Live-Chat is available for you at the following times:

Monday - Thursday            08:00 - 16:30

Friday                                     08:00 - 15:00

Of course, it can also happen that you as a customer have a question outside of these times, or that no chat agent is available during the specified times. In this case you can still click on the Live Chat button and a form will be displayed which you can fill out with your problem. We will make sure that you will receive an answer as soon as possible.

On default the STAUFF Digital Platform show a general gross list price for all products. As a registered user of the platform you can see your individual pricing in two ways:

1. Option: You can use the price and availability check on the product detail page. You can search for article numbers or product names in the search field to get or you can navigate yourself through the product hierarchie over the main menu. You reach the product detail page by clicking on a specific product. After you clicked on "check price and availability" your individual pricing appears below the gross list price. 
2. Option: You place all products you want to purchase in your cart and then visit your cart (click on the shopping cart symbol on the upper right corner). The prices you see in the cart are your individual prices for the products.

The error message "Material number not found", tells you that the number you have entered is not available on our platform. Either there the material number really doesn't exist at STAUFF (maybe because of a typing mistake?) or the article is not activated for an online purchase on our platform. 
If the latter is the case please contact your individual contact person from the customer service so they can place the order for you.

The error message "Product price not found", tells you that you don't have an individual price for the product. Please get in touch with your contact person from the internal sales team, so they can set up an individual price for you.

🐞 Bug Information: We are currently fixing a bug. There are cases, where individual prices do exist for a product, but the error message "Product price not found" still occurs. This happens most of the time in the quick order process. A work around for now is the following: Enter der article number in the search field and visit the product detail page. Then enter your quantity and directly place your item into the cart. You should be able to buy the product now for your individual price.

After we sucessfully activated your account for the STAUFF Digital Platform, you are beginning your purchasing process on this new system. When you place your first order, a new entry will appear in your order history. Since the STAUFF Digital Platform is a complete new system you can only see the orders you - with you individual account - have placed over this channel. 

⭐ Feature upcoming: While you are shopping at the STAUFF Digital Platform we are improving the platform in the background. Viewing your order history from all channels is one of those features we are working on. Please be patient, this feature is upcoming.