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Frequently Asked Questions

A collection of answers on the most frequently asked questions concerning the new STAUFF Digital Platform

Ansprechpartner STAUFF Digital Platform

Rückfragen zur STAUFF Digital Platform? Jetzt Kontakt aufnehmen!

What will change for users of the old STAUFF Webshop?

My login data of the old STAUFF Webshop does not work on the STAUFF Digital Platform. What can I do?

How can I reach a STAUFF employee if I have any questions or if there are any problems when using the new STAUFF Digital Platform?

Who will answer my questions in the Live-Chat?

What do the green and yellow dots on the pages with product results mean?

At what times the STAUFF Live-Chat is available for me and what happens when it is offline?

How can I see my individual pricing?

Error message "Material number not found" - What does that mean?

Error message "Product price not found" - What does that mean?

My order history is empty. Why is that?

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