Shop Guide for New Customers

Search Field

• Search pages and products

• Product names, STAUFF material numbers and cross referencing of competitor names

Use the search field

Product Navigation

• Follow the category path

• Step by step to the desired product

• Narrow down the products using a variety of filter options

Go to the product categories

Find the right STAUFF product easily with cross referencing:

• Search for the description in the search field
• Details of the manufacturer in the search results

Optional Actions

• Enter desired quantity
• Check price and availability live in the system
• Add product to shopping cart or to project list and save for later

Information 

• Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
• Direct access to the page in the online catalogue

• Benefit for existing customers: Individual price conditions directly displayed

Enquiry List
Directly request products that are currently unavailable:

• When uploading the quick order
• Directly in the search field or in the search results
• On the product detail page

⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.

Information 

• Your individual pricing

• Availability of the articles

• Information about the weight

• Optional: Enter voucher code (1x per order)

Share Shopping Cart

• Click on   to send the compiled shopping cart via link.
• Recipients will have all products added to their own shopping cart by clicking on the link.
• This way you can share products and orders with your whole organization in just a few seconds.

Specify Preferred Delivery Date

• If not specified, fastest possible delivery

• For specific items or complete order

⚠️ If you want express shipping, you must also select the "as soon as possible" shipping option.

Select Complete Delivery

• Depending on selected shipping method

• For complete order

Delivery & Billing Address

• One-time delivery address within the EU

• Set default addresses with one click

💡 Tip: If you enter your mobile phone number with the delivery address, you will receive updates on your delivery via SMS.

Select Shipping Method

• Within Germany:

  • Standard/ Parcel service: 7,99€

  • As soon as possible/ Express: 12,99€

• Prices may vary for delivery on country

  Shipping costs are shown shortly before the purchase is completed.

⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose express dispatch or the next day if you choose parcel service.

Payment

• MasterCard and VISA
  Only credit cards with 3-D Secure protocol (2-factor authentication) are accepted.
• PayPal
  After confirming the purchase, you will be directed to the PayPal login page. Once you have logged in with your PayPal account, you can finalise the purchase.
• Klarna / Online Bank Transfer
  After submitting your order, you will be redirected to Klarna. Please have your login data for your bank account ready.

Summary

• All order details summarised for you
• Set your own order number
• Place order

Shop-Orders

• An overview of all your orders in the STAUFF Online Shop.
• Simply reorder with just one click.

⚠️ Only the orders that you have placed personally are displayed.

Documents by E-Mail

• Order confirmation
• Purchase order confirmation
• Delivery note
• Invoice

Delivery of Goods